Resolve an invoice rejection

The correct sequence

Electronic invoicing problems are often caused by performing the right check at the wrong layer. Follow the sequence below and keep evidence from each stage.

1. 1
   Preserve the original request and response

   Preserve the rejected source file and raw response before editing anything.

2. 2
   Extract code, severity and field

   Extract the rule code, path, severity and authority-specific context.

3. 3
   Confirm the active ruleset

   Correct the upstream source mapping instead of patching one exported file.

4. 4
   Correct, revalidate and resubmit

   Revalidate every layer, resubmit safely and link the new outcome to the original attempt.

Inputs to collect before starting

• The country, transaction type and legal entities involved
• The original structured invoice and its unmodified response
• The intended schema/profile version and delivery channel
• Sender, receiver and routing identifiers
• Authority or provider timestamps, correlation IDs and status codes

Quality controls

Completion evidence

A completed workflow should produce a small evidence pack rather than only a green screen.

• Document hash and immutable source copy
• Detected profile and validation versions
• Machine-readable validation report
• Human-readable review copy
• Official or network response when applicable
• Correction and resubmission history